Total Customer Care

Consulting services and prescriptive training designed for operational flexibility delivered as a subscription bundle that caters to your needs.

Implementation that’s seamless

Our integration experience with SAP, IBM Maximo, and Oracle enables our in-house consultants can quickly assess, plan, and execute your Prometheus Group solutions implementation. We have a consistent approach to defines your needs, devises your path forward, and executes it efficiently and effectively.

Turning insights into action

Our consultants spend time in the field with your teams to assess and evaluate your current practices, challenges, and goals. We then document our recommendations and advise on the steps your organization can take to do and achieve more.

Sustaining your success

Prometheus Group provides best practice consulting services to ensure the transformation achieved today is future-proof. From process discovery to standardization, we not only recommend what can help you now, but also will help you remain consistent over time.

Prometheus resources were always solution oriented. There wasn’t any ‘we can’t do that…’ it was always we can do that, or we’ll figure out a solution. As a result, we were able to truly design the mobile solution to meet our needs and processes.

—Jerel Nelson

Work Planning & Control Division Manager

Case Study

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Frequently asked questions

What is Prometheus Professional Services/TCC?

Total Customer Care (TCC) is a subscription-based service that provides access to consulting and prescriptive training, tailored to meet the specific needs of your organization. TCC includes both on-site and eLearning options, along with diagnostics to evaluate adoption, track ROI, and continuously enhance your team’s skills and system usage.

How can I get started with Prometheus Professional Services/TCC?

Getting started is simple—just schedule a consultation with our team. We will assess your current state, identify your training and consulting needs, and design a TCC package that aligns with your goals for growth, efficiency, and return on investment.

How are Prometheus Group consulting and training offerings delivered?

Our TCC packages are designed with flexibility and customization in mind. Based on your specific requirements, our team creates prescriptive packages that may include on-site training, remote assessments, and ongoing eLearning. These offerings ensure your team receives the right support in the most effective format.

Do I have to commit to specific delivery times for consulting and training?

No, TCC provides flexible delivery timelines. Consulting and training are available in two- or four-week packages, which you can schedule according to your operational needs. This flexibility is especially valuable in heavy industries where schedules can be unpredictable.

How do I keep track of our service consumption with the TCC subscription?

We handle the tracking for you! Our team keeps you updated on usage throughout the subscription, ensuring you’re fully utilizing your TCC services. Our mutual goal is to maximize the benefits your team gains from our solutions, and we provide periodic usage updates to help you stay informed.